Save customers
before they churn
Proactive AI agents to engage at-risk customers across every signal of disengagement, surfacing the real reasons behind churn, addressing them in the moment, and turning every cancellation into insight.
Retention Lift Metrics
Lift in cancelled subscription recovery
Increase in dormant customer reactivation
Lift in free trial recovery
How Woven Transforms Retention
Detect risk signals early
Most churn is visible weeks before the cancel click, such as declining engagement, missed renewals, or billing failures. Woven surfaces these signals in real time so you can act before it's too late.
- Real-time customer disengagement monitoring
- Billing failures & missing engagement risk triggers
Engage with the right save offer
The right save offer depends on the real reason behind the risk. Woven engages at-risk customers in a real conversation, surfaces the actual driver, and matches them to the offer most likely to land, such as a pause, plan change, discount, or a tailored re-engagement.
- Dynamic consultative save conversation flows
- Tailored options matching (pause, plan change, discount)
Learn from every conversation to reduce future churn
Every save attempt, successful or not, is a data point. Woven turns churn conversations into structured insight that flows back to your CRM and product teams, so each cohort churns less than the last.
- Turn qualitative exit data into structured CRM insight
- Feed cohort retention data to product & growth teams
EXIT MOTIVES & CHURN ANALYSIS
“Price vs. Portion Waste”
Subscribers frequently select too large of a plan initially, leading to unused food and a perception of high price.
Built for modern enterprises
Woven was built from the ground up with enterprises in mind, with security, data privacy, comprehensive auditability, and granular access controls.
Enterprise Compliance
SOC 2 Type II, comprehensive audit trails, SSO, and dedicated support to keep enterprise integrations seamlessly secure.
PII Redaction
Sensitive subscriber data is automatically identified and redacted at the edge, ensuring PII remains securely inside your system of record.
Safety Guardrails
Robust protections and playbook boundaries keep every AI interaction safe, highly compliant, on-brand, and strictly within your guidelines.
Plug into your retention stack
Woven integrates with the lifecycle, analytics, and engagement platforms retention teams already rely on.
