Order Abandonment

Turn abandoned carts
into completed purchases

Proactive AI agents to engage shoppers at the moment of hesitation, surfacing the real reason behind abandonment, answering it across channels, and bringing them back to convert.

Proven Performance

Order Abandonment Lift Metrics

Verified Outcome

63%

Increase in abandoned cart recovery

Conversion Lift

47%

Lift in abandoned order recovery

Cohort Efficiency

3.3X

Increase in dormant customer reactivation

Solution Overview

How Woven Transforms Order Abandonment

Detect abandonment in real time

Most abandonment isn't lack of intent, it's an unanswered question. Woven detects the moment a shopper stalls and identifies the signal behind it before they're gone for good.

Real-time checkout event monitoring
Shopper hesitation and intent signal tracking

CHECKOUT ABANDONMENT FUNNELMonitoring Active

1. Item in Cart(100%)

2. Shipping Choice(68%)

3. Enter Credit Card(38%)

Hesitant: Specs doubtHesitant: Specs

4. Order Confirmed(18%)

Engage at the moment of hesitation

The fastest way to recover an abandoned cart is to ask. Woven engages shoppers with a contextual conversation, surfaces the real blocker (like fit, shipping, trust, or price), and answers it in the shopper's own language.

Dynamic in-context shopper engagement
Objection mapping (shipping, trust, pricing blockers)

1-TO-1 REC ORE BLOCKER MAPPINGMonitoring Active

Agent Process

Understand context

Research data

Match playbook

Determine actions

Generated Response

“Hi Dani, the Trail Cruiser e-Bike has wider tires and a suspension fork that handles trails well but still rides smooth on pavement. Plus, we are including...”

Schedule follow-up

Follow up across channels to recover

The conversation continues across email and SMS, picking up where it left off with the answer the shopper needed, plus the right nudge to come back. Every reply feeds back into your CRM as structured insight.