Woven for Commerce

Turn every shopper interaction into a confident purchase

Proactive AI agents to engage shoppers across every high-stakes moment, recovering abandoned carts, answering the questions that block checkout, and turning one-time buyers into loyal customers.

Proof in the Numbers

Demonstrated lift across the retail customer funnel

Conversion Lift
63%

Increase in abandoned cart recovery

Reactivation Rate
3.3X

Increase in dormant customer reactivation

Order Lift
47%

Lift in abandoned order recovery

Deep Capabilities

How Woven Transforms Customer Engagement for Retail

Email OutreachPersonalized
10 mins post-bounce

To: maya.moving@gmail.com

Hi Maya,

I noticed you left a few items in your cart at HavenHome. Your Nora Sectional (Grey) is still reserved, and based on your shipping zip-code 02138 (Boston), we evaluated specific delivery options.

Proactive Cart Rescue Logic
Select a fast delivery collection alternative matching the customer's moving date constraint: moving_date = next_week. Surfaced: Chloe Sectional in Pet-Proof Grey Canvas (Quick Ship Collection, 3-5 days delivery).

If you have any questions about the dimensions, materials, or need to expedite shipping for your move next week, just reply directly to this message. We are here to help!

Enterprise Ready

Built for the brand and security bar of modern retail

Woven was built from the ground up for consumer brands, with the security, brand controls, and data privacy retailers require to engage shoppers at scale.

Compliance-Grade Infrastructure

SOC 2 Type II, comprehensive audit trails, single sign-on (SSO), and granular role-based access controls to keep your data secure.

PII Redaction by Default

Payment details, addresses, and personal data are automatically detected and redacted, ensuring sensitive data stays in your systems of record.

Brand-Safe Guardrails

Robust controls keep every conversation on-brand, on-tone, and within your merchandising and promotional guidelines.

Integrations

Plug into your retail stack

Woven integrates seamlessly with the commerce, marketing, and engagement platforms retail teams already rely on. Connect customer attributes, products, and triggers instantly.

No engineering resources required: Woven hooks directly into standard platform APIs and updates records bi-directionally without changing a line of your code.
Woven Core
Shopify
Shopify
HubSpot
HubSpot
Klaviyo
Klaviyo
Braze
Braze
Salesforce Commerce
Salesforce Commerce
Customer.io
Customer.io
Attentive
Attentive
Gorgias
Gorgias
Yotpo
Yotpo
Recharge
Recharge
Intercom
Intercom
Marketo
Marketo
Slack
Slack
Amplitude
Amplitude